Privacy Policy
This Privacy Policy describes how Leanova ("Leanova," "we," "us," or "our") collects, uses, and discloses your information when you visit our website and use our services (the "Services"). Your privacy is important to us, and we are committed to protecting it.
Table of Contents
1. Information We Collect
We collect information in the following ways to provide and improve our Services:
Information You Provide to Us
- Account Information: Your name, email address, password, and contact details when you create an account.
- Payment and Transaction Information: Credit card details, billing address, and shipping information to process your orders. Please note that we use third-party payment processors and do not store your full credit card information.
- Health and Wellness Information: Responses to our questionnaires, which may include details about your weight, goals, diet, and lifestyle. Providing this information is voluntary but necessary to personalize our program for you.
- Communications: Information you provide when you contact us for customer support or otherwise communicate with us.
Information Collected Automatically
When you use our Services, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, pages viewed, and the dates/times of your visits. We use tools like Google Analytics to understand usage trends.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services.
- Personalize your experience and tailor our program to your stated goals.
- Process your transactions, fulfill orders, and send you related information.
- Communicate with you, respond to your inquiries, and provide customer support.
- Monitor and analyze trends, usage, and activities in connection with our Services.
- Detect and prevent fraudulent transactions and other illegal activities.
- Comply with our legal and regulatory obligations.
3. Legal Basis for Using Your Information
If you are in the European Economic Area (EEA), we process your personal data on the following legal bases:
- Consent: Where you have given us explicit consent to process your health-related data.
- Contract: To fulfill our contractual obligations to you when you purchase our Services.
- Legitimate Interests: For our legitimate interests, such as improving our Services and preventing fraud, provided these interests do not override your fundamental rights and freedoms.
6. Data Security & Retention
We implement appropriate technical and organizational measures to protect your personal information. However, no security system is impenetrable. We will retain your information for as long as your account is active or as needed to provide you with the Services, comply with our legal obligations, and resolve disputes.
7. Your Data Rights & Choices
Depending on your location (such as the EEA or California), you may have the following rights regarding your personal data:
- Right of Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate information.
- Right to Erasure (Deletion): You can request that we delete your personal information, subject to certain legal exceptions.
- Right to Restrict Processing: You can ask us to limit the use of your data.
- Right to Data Portability: You can request your data in a machine-readable format.
- Right to Object: You can object to us processing your data for certain purposes.
- Right to Withdraw Consent: You can withdraw your consent at any time where consent is our legal basis for processing.
To exercise any of these rights, please contact us at contact@leanova-uk.fitpi.site. We will need to verify your identity before processing your request.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.
9. International Data Transfers
Your information may be transferred to, and processed in, countries other than the one you reside in. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data during such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: contact@leanova-uk.fitpi.site.